Consider this: eBay users traded more than $59 billion in goods last year
eBay represents more than the online shopping revolution, it represents the importance of reputation. Complete strangers now do business with limited interaction, a concept unfathomable just a few years ago. The development and prominence of social media factors like online communities, blogs and wikis have changed the face of this business environment and they have influenced the ways in which online reputations are formed. Companies with the best online experience will win and keep the most consumers. What kind of experience do you provide your consumers?
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